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Veloura Intimate operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Veloura Intimate is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services.
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.
Marketing and Advertising.
We use your personal information for marketing and promotional purposes, such as sending marketing communications and showing relevant advertisements based on your activity on the Services.
Security and Fraud Prevention.
We use personal information to authenticate accounts, ensure secure transactions, detect fraud or malicious activity, and protect our Services.
Communicating with You.
We use personal information to provide customer support and maintain our business relationship with you.
Legal Reasons.
We use personal information to comply with legal obligations, respond to lawful requests, and enforce our terms and policies.
We may disclose your personal information:
With Shopify, vendors, and service providers who perform services on our behalf;
With business and marketing partners for advertising services, subject to their privacy policies;
When you direct or consent to disclosure;
With affiliates within our corporate group;
In connection with business transactions, legal obligations, or to protect the rights of Veloura Intimate, our users, or others.
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted may be transferred to countries outside your residence. Shopify may process data for enhanced features such as personalized advertising.
For more details, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
The Services may contain links to third-party websites. Veloura Intimate is not responsible for the privacy, security, or content of those sites.
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
No system is completely secure. We retain personal information only as long as necessary to provide Services or comply with legal obligations.
Depending on your location, you may have rights to access, delete, correct, or port your personal information and manage marketing preferences.
If you have concerns about how Veloura Intimate processes your personal information, you may contact us or your local data protection authority.
Personal information may be transferred and processed outside your country using approved safeguards such as Standard Contractual Clauses.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.